Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled . We are selling beauty products and toys and gift items so the beauty products items will not returnable. The toys and gift items when you received id you found any defect then contact seller account within 24 to 48 hrs. it will replace.
RETURNS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
* Product is damaged due to misuse/overuse.
* Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
* Serial Number is tampered.
* Defective products that are covered under Seller/Manufacturer’s warranty.
* Product is used or altered.
* If request is initiated after 5 business days of order delivery.
* Free product provided by brand.
* In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Customized Products (ex: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand.
* Personal care appliances cannot be returned due to hygiene issues.